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- All item(s) are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 1-3 days of payment.
- We will notify you with a tracking number by email when your item(s) have been shipped.
After handling, Item(s) should be received inside the USA within:
- FREE Tracked Shipping (5-12 Business days)
- Priority Mail (2-10 business days)
- Priority Mail Express (1-5 business days)
After handling, Item(s) should be received outside the USA within:
- INSURED Tracked Shipping (5-25 business days)
- Priority Mail (3-15 business days)
- Priority Mail Express (1-7 business days)
A. All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will got you covered we will send you a new package with quicker shipping and full tracking, if possible. So there is no need to worry at all.
A: Once your order has been shipped, You'll receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can also visit our TRACK ORDER page.
A: Please allow up to 5 days for your order to process, and shipped out. After handling, Item(s) For domestic orders in the United States will normally take about 5-12 Business days. For International orders, please allow up to 2-6 weeks.
A: Yes we provide express shipping, please see our express shipping time below: (excluding processing time)
2023 USA Express Shipping: Priority Mail (2-10 business days), Priority Mail Express (1-5 business days).
2023 International Express Shipping: Priority Mail (3-15 business days), Priority Mail Express (1-7 business days).
*Please see for more express shipping price and shipping time at the checkout!
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
A: We handle customer service through Facebook Messenger and email. Visit our Facebook Page here to open up a chat with us on Facebook Messenger, or send us an email at support@kupacabana.com with any questions or concern that you have.
A: Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.